Here are all our frequently asked questions!
We offer a 6 month warranty on all our electrical products. Should you have an issue in the time please get in touch with us to see if we need to arrange a collection of the goods.
Once the product is returned to us we will have our technicians assess the issue. If we find that the product is faulty we will repair it free of charge or replace it.
Please note however if the product has been damaged due to neglect / power surges / lightning etc... we reserve the right to charge for the repair.
- Monday and Wednesday between 11am and 4pm
- Saturday between 9am and 1pm
- Find the products that you would like to order by browsing the categories or brands using the navigation menu on top of the website. You can also search for products or products containing certain ingredients by using the 'Search' box on the top right hand side.
- When you find a product that you like, add it to your shopping cart by clicking its 'Add to Cart' button. Note that some products come in different sizes, or quantities. If this is indicated for a product, click on its View button. You will then be able to select which size etc you prefer.
- When you have chosen all the products that you would like to buy, click the Cart in the Shopping Bag box on the top right hand side and choose checkout.
- You will be asked to register an account because we need your delivery and contact details to get your order to you . Once registered your contact information is on our system and you will not have to enter it again.
- You will then be asked to choose your delivery method. Your order can either be delivered by via courier, or you can come and collect the order from our premises. It will take 1 to 4 working days by courier service. Not all goods are available to courier (such as fish)
- You will then be asked to choose your payment method – you can pay by credit card, EFT or by a bank deposit. If you are collecting yourself, you can select bank transfer and pay us with your card at our premises. If you pay via EFT or bank deposit, your order will be dispatched within 24 hours of your payment clearing. If you are paying by credit card you may be requested to enter a one time password (OTP) which is a password using 3D secure payment security technology.
- We only sell products that we have tried, tested and back - ensuring you products of the highest quality at all times
- We might not have the widest variety but that is because we want products that are affordable and reliable
- We dispatch all orders not being collected within 12-24 hours of payment
- Our delivery costs are very reasonable
- We give free advice and recommendation by phone and email
- You can pay by various means – credit card; EFT; bank deposit.
- We deliver orders across South Africa